Refund policy

FurLift Return and Refund Policy

Contact: support@nomorepethair.com

Damaged, defective or incorrect products
If your item arrives damaged, is defective, or is not the item or colour you ordered, contact us as soon as you discover the issue. Include your order number, a description of the problem, and clear photos of the item and packaging. A short video may help where a photo cannot show the defect. Keep the item and packaging while we review your request.

We will review the information and arrange an appropriate replacement or refund for a confirmed issue. If a return is needed, contact us first so we can provide the return instructions and confirm any shipping arrangements. Do not send a product back without contacting us. We will not require you to pay return shipping for a confirmed damaged, defective or incorrect item.

Change-of-mind returns
We do not offer voluntary returns or exchanges because you changed your mind or no longer want the product. This restriction does not apply to remedies required by applicable law.

Delayed or missing orders
If your order has not arrived within the estimated delivery period, email us with your order number. We will investigate with our fulfilment partner and carrier and work with you on an appropriate resolution. A carrier marking a parcel delivered does not prevent you from contacting us about a missing delivery.

Refunds
We will notify you when a refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Your rights
Nothing in this policy limits any rights or remedies you have under applicable consumer protection law, including any applicable cancellation rights.